1185 Privacy Policy — User Data Protection
Your privacy is our priority. This document clearly sets out how 1185 collects, uses, stores and protects the personal information of Malaysian users on our platform.
Last updated: 2026. This policy applies to all 1185 platform users.
Information We Collect
To provide a complete and secure service, 1185 collects several categories of information from users during the registration process and platform usage. The following are the types of information we collect:
Username, email address, phone number, encrypted password and identity information required when registering a new account on the 1185 platform.
Transaction details in Malaysian Ringgit (MYR), payment methods used such as Boost or GrabPay, and deposit and withdrawal history. Full card numbers are not stored on our servers.
Device type, operating system, browser type, IP address, language settings and time zone. This information helps us optimise the platform experience for mobile users in Malaysia.
Pages visited, games played, session duration, login frequency and navigation patterns on the 1185 platform — used for service improvement purposes.
How We Use Your Information
All information collected by 1185 is used solely for lawful purposes directly related to providing platform services to users in Malaysia. The primary purposes for which data is used are as follows:
- Account Management: Creating, verifying and managing user accounts, and securely handling all account-related requests.
- Transaction Processing: Processing MYR deposits and withdrawals accurately, and maintaining complete financial records for every user.
- Platform Security: Detecting and preventing fraudulent activity, account misuse and security threats that could affect other users.
- Service Improvement: Analysing usage patterns to improve the interface, platform performance and overall experience for 1185 users.
- Service Communications: Sending account-related information, security notifications and important platform updates via email or SMS.
- Legal Compliance: Meeting legal and regulatory obligations applicable to the operation of an online entertainment platform in Malaysia.
Cookies & Tracking Technologies
The 1185 platform uses cookies and similar tracking technologies to enhance the user experience and ensure smooth platform functionality. Cookies are small text files stored on your device when you visit our website.
Types of Cookies We Use
Essential Cookies: Required for core platform functions such as login session verification and transaction security. These cookies cannot be disabled as they are essential to platform operation.
Performance Cookies: Collects information on how users interact with 1185 — such as most-visited pages and error messages encountered. All data is anonymised and used solely for improvement purposes.
Functional Cookies: Enables the platform to remember your preferences — such as language, time zone and display settings — for a more personalised experience.
You can manage cookie settings through your browser. However, disabling certain cookies may affect the functionality of some parts of the 1185 platform.
Data Storage, Security & Information Sharing
Data Security & Storage
1185 implements robust technical and organisational security measures to protect users' personal information from unauthorised access, loss, destruction, or disclosure. All data transmitted between your device and our servers is secured with SSL encryption technology.
Your personal information is stored on secure servers with strict access controls. Only authorised 1185 staff may access user data, and only to the extent necessary to provide our services.
Third-Party Sharing
1185 does not sell, rent or disclose users' personal information to third parties for marketing purposes. However, we may share information with the following parties in limited circumstances:
- Authorised payment processors for completing MYR transactions.
- Legal authorities or law enforcement where required under Malaysian law.
- Technical service providers who support platform operations, subject to confidentiality agreements.
User Rights & Contact Us
As a 1185 platform user, you have the following rights regarding the personal information we hold about you:
- Right to Access: You have the right to request a copy of the personal information we hold about you. Requests can be submitted via our support email.
- Right to Rectification: If any of your information is inaccurate or incomplete, you have the right to request an immediate correction. Basic account information can be updated directly through your account settings.
- Right to Erasure: You may request the deletion of your account and associated personal information by contacting the 1185 support team. Requests will be processed in accordance with applicable legal requirements.
- Right to Object: You have the right to object to the processing of your personal information for specific purposes, subject to applicable legal obligations.
Privacy Policy Updates
1185 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices or legal requirements. Users will be notified of any material changes via email or in-platform notification. Continued use of the platform following such notice constitutes acceptance of the updated policy.
Contact Us
For any enquiries, requests or concerns regarding this Privacy Policy, please contact the 1185 support team at [email protected]. We are committed to responding to all privacy-related enquiries within a reasonable time during our operating hours. You may also refer FAQ page for more information about our platform.
Your Security Is Our Responsibility
Sign up for a 1185 account with confidence — your data is protected with the latest security technology. Have questions? Our team is ready to help.